Support

Bodholdt Speed Testing app help

Before you contact us

• A test will not start: confirm cellular data is available, turn off any VPN temporarily, and try again. The app does not save Wi-Fi measurements as cellular results.
• Location or carrier details are missing: check the app's location permission in iOS or Android Settings. Apple does not expose every cellular radio detail to third-party apps, so some iPhone fields may remain unavailable by design.
• Trip auto-run stopped: reopen the app, confirm the trip is still active, and verify the location permission and Android persistent notification or iOS background-location access.
• Sign-in trouble: use the password-reset option in the app. Do not email credentials.

Privacy and account controls

Your results are private by default. The app's Privacy Dashboard lets you export your data, change public visibility, opt into or out of diagnostics, and start account deletion. Read the full Privacy Policy and Terms of Service.

Response

This is an independently operated app. We review support messages as quickly as possible, but cellular coverage and carrier outages are controlled by your network provider. For an immediate safety or emergency issue, contact the appropriate local service rather than relying on this app.